Redefining Operational, Technical, and Executive Talent Acquisition for the CX Ecosystem
The High Stakes of Senior and Strategic Hiring
When it comes to hiring for critical and senior roles, getting it right the first time is non-negotiable. These positions are pivotal to an organisation’s success, directly influencing strategy, culture, and long-term performance. However, the cost of a wrong hire at this level can be staggering — from financial losses and disruption to team morale to delays in achieving key business objectives.
That’s why it’s essential to partner with specialist recruiters who understand the nuances of senior and strategic recruitment. At Tenacity CX, our expertise ensures that every placement is not only a skills match but also a cultural and strategic fit, minimising risk and maximising impact for your business.
Operational and Technical Expertise: Susan Chand’s Stream
At the heart of a thriving contact centre or CX operation is a well-oiled machine of professionals who excel in both strategic and technical capabilities. Heading our operational and technical recruiting stream is Susan Chand, whose deep industry knowledge and extensive network ensure that we connect clients with exceptional talent.
Key Roles We Recruit For:
- Contact Centre Technology Managers
- Head of Workforce Planning/Workforce Planning Managers/Schedulers & Real Time Analysts
- Reporting and Insight Analysts
- Senior/Contact Centre/Operations Managers
- Contact Centre Team Leaders
- Project and Change Managers
- Quality, Training, Learning & Development and Compliance professionals
- And Many More
Our Recruitment Methodology: Operational and Technical Roles
Executive Search Excellence: Nick Walker’s Stream
Finding the right leadership talent to steer your CX strategy is critical to organisational success. This is where Nick Walker, head of our executive search stream, shines. Named as one of the Top 100 Influencers by Auscontact, Nick brings unparalleled industry insights and exceptional relationships at senior and executive levels.
With a reputation for relational-driven searches, he delivers transformative talent solutions by connecting businesses with visionary leaders who can drive organisational success.
Key Roles We Recruit For:
- Directors of CX/Contact Centres
- Head Of Contact Centres
- Head of CX
- Heads of CX/Contact Centres
- CX Transformation, Change and Project Resources
- Senior Operational Leaders
- Other strategic positions vital to organisational success.
Why Tenacity CX’s Specialist Streams?
With Susan Chand and Nick Walker leading these streams, Tenacity CX offers unparalleled recruitment solutions for every level of your CX organisation. From operational roles to executive leadership, our specialist streams provide:
- Custom Recruitment Strategies: Tailored to your organisation’s structure, culture, and goals.
- Proactive Talent Sourcing: Utilising talent mapping and headhunting to connect you with the best candidates — even those not actively seeking new roles.
- Long-Term Partnerships: Building trust and understanding to meet your ongoing recruitment needs.
Partner with Tenacity CX for Strategic Recruitment Success
Whether you’re looking to bolster your operational team or secure visionary leadership, Tenacity CX has the expertise and network to deliver results.
Contact us today to explore how we can transform your talent acquisition strategy and build a high-performing CX organisation.