Tenacity CX is thrilled to announce the launch of our annual Contact Centre Survey – our premium, industry-specific research designed to capture the realities, challenges, and opportunities shaping the contact centre world.

Your insights will drive a clearer, data-driven understanding of trends in talent, technology, customer experience, and workforce engagement.

Survey closes: 31 August 2025

Your reward: Complete the survey and you’ll go in the draw to win a bottle of champagne!

Whether you lead a large-scale operation or manage a small, high-performing team, your input is invaluable. Let’s make this year’s report the most comprehensive yet.

Share My Insights Now

Click Here to fill out the survey.

Together, we can elevate the contact centre industry.

Thank you for lending your expertise and helping shape the future.